The Spotlight on Improvement series highlights real stories of health care quality improvement. These case studies can be used to improve health care programs and spark new collaborations.
CHI Franciscan is making great strides to reduce avoidable emergency room use. By focusing on providing their patients alternatives to more costly emergency room visits, they have become top performers in the region for their low rates of avoidable emergency room use.
Inappropriate use and overuse of antibiotics is a serious public health threat and is addressed by several specialty societies’ recommendations in the Choosing Wisely campaign. Learn how Virginia Mason reduced their inappropriate antibiotic use by over 50 percent in this month’s Spotlight on Improvement.
Swedish Medical Center: Rethinking the practice of ordering daily labs to reduce waste and improve careNovember 2014: Swedish Medical Center, Seattle, Wash.
Read how Swedish Medical Center is making a big impact through a simple, innovative solution—changing the practice of ordering “daily labs,” or a lab automatically ordered for every day a patient is in the hospital. Following Choosing Wisely recommendations, Swedish Medical Center encourages physicians to only order tests that are clinically relevant. The results? This simple process change is resulting in 14,000 fewer unnecessary lab tests annually.
Choosing Wisely® is a national initiative helping physicians and patients have conversations about the overuse of tests and procedures and supports physicians’ efforts to help patients make smart and effective care choices. Read how one health system has successfully embedded the recommendations into their existing quality improvement culture.
How do you successfully manage the health of a population? Pacific Medical Center did so by creating a strong patient and service-focused team environment. They built a robust quality infrastructure that uses patient registries and reporting to facilitate proactive care, developed improvement initiatives through patient care committees and focused on continuous improvement through internal and external benchmarking. Their hard work and focus on continuous quality improvement is clearly seen in their above average quality scores in the Community Checkup.
Learn about The Everett Clinic’s precedent-setting decision to begin posting self-pay prices on their website, beginning with six common imaging services. This action was met with positive attention from the media, health care professionals, patients and community members across the state.
Improving Patient Experience: How UW Neighborhood Clinics Improved Their Patients’ Experience of Care
Learn how UW Neighborhood Clinics dramatically improved the experience of their patients through a thoughtful, comprehensive strategy that puts patients first. In the Alliance’s 2012 Your Voice Matters report, UWNC had mixed results; compared to the newly released 2014 report, UWNC is one of only five medical groups who received all-above-regional scores.
Shared medical appointments are a cost-effective way to manage chronic conditions. Read how a small, independent practice in central Washington piloted a shared medical appointment program resulting in improved health outcomes and increased patient satisfaction.
Group Health used the Choosing Wisely campaign as a way to encourage provider and patient conversations on the necessity and safety of tests, treatments and procedures and to avoid unnecessary or potentially harmful care. They paired this with an electronic medical record trigger tool to help reduce unnecessary testing and reduce wasteful spending.
In 2008, Yakima Valley Memorial Hospital began offering educational programs for community members who have chronic diseases, substantially reducing overall outpatient and emergency department in just one year.