The Spotlight on Improvement series highlights real stories of health care quality improvement.

Improving Patient Experience: How UW Neighborhood Clinics Improved Their Patients’ Experience of Care

Learn how UW Neighborhood Clinics dramatically improved the experience of their patients through a thoughtful, comprehensive strategy that puts patients first. In the Alliance’s 2012 Your Voice Matters report, UWNC had mixed results; compared to the newly released 2014 report, UWNC is one of only five medical groups who received all-above-regional scores.

Download the May 2014 Spotlight on Improvement (972 KB PDF) >>

Group Health improved patient care and reduced costs by lowering unnecessary pap-screening tests

March 2014: Group Health Cooperative, Seattle, Wash.

Group Health used the Choosing Wisely campaign as a way to encourage provider and patient conversations on the necessity and safety of tests, treatments and procedures and to avoid unnecessary or potentially harmful care. They paired this with an electronic medical record trigger tool to help reduce unnecessary testing and reduce wasteful spending.

Download the March 2014 Spotlight on Improvement (718 KB PDF) >>

PeaceHealth Southwest Medical Center: Improving Care through Glycemic Management

November 2013: PeaceHealth Southwest Medical Center

In 2006, PeaceHealth Southwest Medical Center initiated an internal glycemic control task force to review protocol and found that blood glucose targets were not regularly met in cardiac patients. The group also found that the special needs of patients with diabetes were not commonly met before discharge and there was little continuity of care once patients transitioned from the hospital back into the community.

View the November 2013 Spotlight on Improvement (606 PDF)